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What a headache......
Posted 26 March 2012 - 05:39 AM
My 5 month old camera was sent for repair last week due to the electronic level not displaying and the custom settings not saving.
The Main PWB and lens were replaced.
Now the camera refuses to focus on any setting and locks up totally when the shutter release is fully pressed. The battery has to be removed to reset the camera.
There is no way the camera was fully tested after these parts were replaced by Fujifilm.
I sent an email complaining over the weekend and received a reply this morning asking me to return the camera for further inspection.
Is it unreasonable to ask for a new camera rather than have further repairs carried out?
I have sent an email to Fuji Japan to highlight their poor customer service.
Sickened by the experience.
Posted 26 March 2012 - 05:59 AM
Like you, I complained to Fuji, but they never got back to me. It will be the first and last Fuji i buy.
They have yet to return the recipt to me too from it's earlier foray to their 'technicians'..
Posted 27 March 2012 - 12:00 PM
Turned the camera on again last night. The EVF doesn't work either and there is a horrible crunching noise inside the camera when the shutter release is fully pressed.
Just fired an email off to customer service complaints........guess I'll wait for a reply before sending the camera back for further inspection.
At least the weather is good.
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