Have recently completed the cycle with Fuji NJ, and my experience was excellent. My 55-200 shipped in July, 2017 with unacceptable zoom creep that I kept under control with a LensBand. I loved the lens but increasingly lost patience with the workaround required for handling. The lens was about three weeks out of warranty when I decided to go ahead and call the NJ facility to see if there was any policy tolerance that might reduce my expense in getting the zoom tightened. The required labor should be about an hour I was told, and my contact said they'd see what they could do re: the warranty. Sending my lens required online completion of a form, using the Fuji website, and sending a copy of the completed form as well as proof of purchase and the serial#. I also used the original box as an extra step to protect the lens during handling. I received an email on what appeared to be the day following receipt of the lens in NJ. It outlined their practices re: estimates and the obligation of the owner to accept or reject an estimate. If they hear nothing back, after a specified holding period, the gear will be returned and the process ended. The email provided all I needed to monitor the progress of their repairs which they aimed to complete on all jobs within 10 days of receipt. The email gave me a job# and a link that let me check the status of the work as many times a day as I wished -- actually useful to see when it was completed. In my case "In Process" was the status shown following receipt and until it shipped. Ideally, something a little more granular would be welcomed, but it's hardly a necessity. The lens was shipped back, with the glass cleaner than when I sent it. I am satisfied to the extent that I'll spend 20 minutes hunting and pecking the keyboard on my iPad to share my experience with our forum members. I can not come up with any aspect of the entire cycle that was not a credit to Fuji NJ's professional approach. I am a satisfied customer of their facility.